Privacy Policy

1. Who We Are

OrderUp provides online ordering solutions for restaurants, cafés, takeaways, and other food businesses.

If you have any questions about this Privacy Policy, please contact us:

OrderUp
Email: contact@orderup.space

2. Information We Collect

When you use our website or contact us, we may collect the following information:

• Your name.
• Business name.
• Email address.
• Telephone number.
• Business address (if provided).
• Information you include in enquiry forms or messages.
• IP address.
• Browser type and device information.
• Website usage information collected through cookies (where you have given consent).

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries.
• Contact you about our services.
• Arrange demonstrations or consultations.
• Process requests to become an OrderUp partner.
• Improve our website and services.
• Maintain website security.
• Comply with legal obligations.

We will never sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal information where it is necessary to:

• Respond to your request before entering into a business relationship.
• Pursue our legitimate interests in operating and improving our business.
• Comply with our legal obligations.
• Act on your consent where required (for example, non-essential cookies or marketing communications).

5. Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

• Website hosting providers.
• Cloud storage providers.
• Email service providers.
• Customer Relationship Management (CRM) systems.
• Professional advisers where required by law.

These providers only process your information on our behalf and are required to protect it appropriately.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

If you enquire about our services but do not become a customer, we may retain your information for a reasonable period unless you request its deletion.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Restrict or object to certain processing.
• Request transfer of your personal information where applicable.
• Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve functionality, maintain security, and analyse website performance.

For more information, please see our Cookie Policy.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements.

Any updates will be published on this page together with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

OrderUp
Email: contact@orderup.space

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).